Human Engine – front office and back office procedures in the era of digitisation and automation
In Italian
In the age of self-check-in and check-out, chat bots, WhatsApp Business and automation, is the human aspect in the hotel still essential?
We will analyse the great advantages of simplifications in the front office and back office departments, but also the limitations and critical issues that we generally find in feedback from guests.
Giovanna Manzi CEO BWH Hotel Group Italia
Antonio Maresca Founder Guestup s.r.l.
Varner Ferrato Co Founder Mind Lab Hotel
Nicola Zoppi Senior Consultant Mind Lab Hotel
Antonio Maresca Founder Guestup s.r.l.
Varner Ferrato Co Founder Mind Lab Hotel
Nicola Zoppi Senior Consultant Mind Lab Hotel
